Frequently Asked Questions

Yes, various training courses are offered; for instance, training is provided on the systems and products tested. Training is also provided on the use of the Data Manager and Project Manager. More information can be found under the heading ‘training institute’.

Air ducts are tested according to EN 1366-2, where the air pressure in the duct is 300Pa or 500Pa. The ducts are often made of metal and fitted with a fire damper or butterfly damper at the fire separation point. If an air duct is made of plastic and is not equipped with a fire damper or butterfly damper, the Multicollar Slim may only be installed if the air flow of all supply and exhaust equipment connected to that duct fails in case of fire.

Google Chrome provides the best user experience

For optimum viewing, use 1920x1080 (Full HD) or higher screen resolution.

Yes, we do everything in our power to store your data as securely as possible in the Cloud.

As stated in our Privacy Policy, the appropriate measures are taken to keep all your data safe. We never share this data with third parties.

No, as long as you do not grant any rights in order to receive support, Mulcol will not have access to your projects.

An unlimited number of markers can be added for both the floorplans and the projects.

As a Super user, click on the Options button in the marker overview to delete a marker.

Yes, as a Super user you can use the Activity Log to restore a deleted marker up to 5 days after deletion.

When uploading your floorplans, the drawings must not exceed 10 Mb.

No, there is a main account per company and new users are added from this account.

There is no limit to the number of users you can add.

Yes, Mulcol has made this application available free of charge.

The app runs on iOS and Android operating systems.

The app requires versions iOS 9 or Android 4.4 or later.

For iOS the iPad (5th generation) or higher or the iPad Pro (1st generation) or higher, with a minimum working memory of 2GB is recommended.

For Android a Processor of 1Ghz or faster, a minimum working memory of 3GB and a Screen resolution of 1920x1080 or higher is recommended. Minimum storage capacity of 4GB is also required.

No, you need to do this through the desktop. You can only edit a floorplan.

You can work up to six hours in offline mode. Offline mode allows you to continue working when no or a poor Internet connection is available. However, after an hour of offline work it is recommended to find a network connection to synchronise to reduce error sensitivity.

In offline mode you can add up to 20 markers, but we will likely increase this number in the future as the software evolves.

No, you must be connected to a network or the Internet to receive messages.

No, you have all the functionalities at your disposal on the desktop.